Effective Date: October 1, 2024
At ThriveNShine (“we,” “our,” or “us”), we strive to ensure customer satisfaction with our digital and physical products. Please read our Return and Refund Policy carefully to understand how refunds and returns are handled for different types of products sold on ThriveShineDigi.com (the “Site”).
- Digital Products (eBooks, Digital Health Materials)
Due to the nature of digital products, all sales of digital products such as eBooks, guides, and digital health materials are final and non-refundable. Once you have purchased and accessed the digital content, it cannot be returned or refunded.
1.1 Exceptions to Non-Refundable Digital Products
In the event that you experience technical issues that prevent you from accessing the digital content, or if the content is materially different from its description, please contact us at [email protected] within 7 days of your purchase, and we will assess the situation to offer a resolution.
Possible resolutions include:
- Providing alternative download options.
- Re-issuing the digital product.
- Medical Devices and Physical Products
If you have purchased a medical device or any other physical product, we offer returns and refunds under the following conditions:
2.1 Return Conditions
To be eligible for a return, the product must:
- Be unused and in the same condition that you received it.
- Be returned in the original packaging with all components included.
- Be returned within 30 days of the delivery date.
2.2 Non-Returnable Items
Certain items cannot be returned, including:
- Perishable goods.
- Custom-made or personalized items.
- Products that have been used or damaged by the customer.
2.3 How to Initiate a Return
To initiate a return, please contact us at [email protected] with your order number, the reason for the return, and proof of purchase. Once we approve your return request, we will provide instructions on how to return the item.
2.4 Refunds for Returned Physical Products
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within 7-10 business days.
- Damaged or Defective Products
If you receive a defective or damaged product, please notify us within 7 days of delivery at [email protected] with a description of the damage and photos of the product. We will work with you to either:
- Replace the product at no additional cost, or
- Issue a refund after reviewing the claim.
- Refund Processing Times
Refunds are typically processed within 7-10 business days once approved. However, depending on your payment provider, it may take longer for the refund to reflect in your account. If you have not received your refund after the stated processing time, please contact your bank or payment provider before reaching out to us.
- Shipping Costs
For returning physical products, the customer is responsible for the shipping costs unless the return is due to an error on our part (e.g., receiving a wrong or defective item). We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
- Refund Refusals
We reserve the right to refuse returns or refunds if:
- The product is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
- The return request is made after the 30-day return window for physical products.
- The product has been used or altered.
- Contact Information
If you have any questions about our Return and Refund Policy, please contact us:
- Email: [email protected]
Mailing Address: [Insert Business Address]